Customer Architect

About the role

The Customer Architect fosters strong customer relationships and maximizes customer experience by combining industry expertise with technical knowledge. This role focuses on strategic technical alignment, operational excellence, and expedited issue resolution to ensure customers achieve maximum value from Reltio solutions. The architect acts as a technical expert and customer advocate, driving long-term satisfaction and product success.

Responsibilities

• Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests.
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations.
• Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
• Advocate for customer needs, translating them into documentation and product enhancement requests.

Required skills

• Technical support
• SaaS
• Public Clouds
• AWS
• GCP
• Azure
• REST APIs
• Integration tools
• MDM solutions
• Observability tools
• Monitoring tools
• Data management
• Analytics
• Big data platforms
• Project management

Nice to have

• Data products
• Salesforce
• Snowflake
• GoogleBigQuery

Qualifications

• Bachelor’s degree in computer science engineering or similar field of study

About the Company

Reltio, an SAP Company, provides a Context Intelligence Platform that turns fragmented data into trusted, connected context for enterprise AI. Trusted by more than 200 of the world’s largest brands, the company helps enterprises accelerate innovation and reduce risk through its cloud-native SaaS platform.