Customer Architect

About the role

The Customer Architect is responsible for fostering strong customer relationships and maximizing the customer experience through strategic technical alignment and operational excellence. This role serves as a technical expert, ensuring customers achieve maximum value from Reltio solutions while managing escalation paths and driving issue resolution. The architect acts as a primary point of contact for technical needs, advocating for customer requirements within the organization.

Responsibilities

• Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests.
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations.
• Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.

Required skills

• Technical support
• SaaS
• Public Clouds
• AWS
• GCP
• Azure
• REST APIs
• Integration tools
• MDM solutions
• Observability tools
• Monitoring tools
• Data management
• Analytics
• Big data
• Project management

Nice to have

• Data products
• Salesforce
• Snowflake
• Google BigQuery

Qualifications

• Bachelor’s degree in computer science engineering or similar field of study

About the Company

Reltio, an SAP Company, provides a Context Intelligence Platform that turns fragmented data into a trusted, connected context for enterprise AI. Trusted by over 200 of the world’s largest brands, the company focuses on harmonizing and governing data to accelerate innovation and reduce risk.