Working Student - Customer Service & Support

About the role

Join the Customer Support team to assist clinical users and hospital IT departments with medical registry software solutions. You will collaborate with Support and Development teams to resolve issues, maintain knowledge base articles, and gain insights into hospital workflows and clinical environments.

Responsibilities

• Handle customer requests via the Service Desk and provide reliable support
• Reproduce and analyze issues by setting up test scenarios in internal environments
• Support the Customer Support team in daily operations and improvement initiatives
• Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently

Required skills

• Customer support
• Analytical thinking
• German
• English

Qualifications

• Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field

Benefits

• Flexible working hours
• Parking garage
• Secure underground bike storage
• Subsidized company restaurant
• In-house café
• After-work events
• Team and company events