Happyrobot.ai
Technical Customer Support Specialist
Salary not disclosedOnsite
- Engineering
- Remote
- Full time
- 3d ago
About the role
As a Customer Support Engineer, you will be on the front lines of the customer experience, triaging issues, debugging problems, and ensuring clients get the most out of the AI platform. This role bridges technical support and customer engineering, requiring you to diagnose issues, design solutions, and collaborate with product teams. You will also apply prompt engineering skills to help customers fine-tune their AI workers for better accuracy and speed.
Responsibilities
- Triage, debug, and resolve customer issues efficiently.
- Collaborate with engineering and product teams to improve platform performance.
- Apply prompt engineering to fine-tune AI workers for specific customer workflows.
- Communicate technical concepts clearly to non-technical stakeholders.
- Manage APIs and integrations with third-party systems.
Required skills
- Python
- React
- TypeScript
- Node.js
- API management
- Debugging
- Prompt engineering
Benefits
- Health insurance
- Dental coverage
- Vision coverage
- Equity
About the Company
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces that make decisions and run operations autonomously. Backed by top investors including a16z and Y Combinator, the company powers critical operations for global enterprises.