Technical Account Manager

About the role

The Technical Account Manager will provide holistic technical support to business clients within the MCPTT and mobile communications sector. This role involves managing customer projects from presales and onboarding through to implementation and ongoing operation, while acting as the primary technical point of contact.

Responsibilities

• Advise and support business clients on technical challenges related to MCPTT and mobile communications.
• Manage customer projects from presales consulting and technical onboarding to pilot testing and stable operation.
• Support the sales team through technical consulting, conceptual design, and customer presentations.
• Perform structured error analysis and sustainable troubleshooting during testing and live operations.
• Collaborate closely with sales, customer service, product management, and technical departments.
• Translate customer requirements into product and service development.

Required skills

• MCPTT
• Mobile communications
• B2B consulting
• Project management
• Technical troubleshooting
• Presales
• German
• English

Nice to have

• Sales Engineer

Qualifications

• Degree or vocational training in Electrical, Communications, or Information Technology
• Equivalent practical experience

Benefits

• Permanent employment contract
• Commuter allowance
• Company pension scheme
• Professional development and training
• Flexible working hours
• Mobile working options
• Modern office equipment
• Free employee parking

About the Company

prettyTELCO GmbH is a recruitment agency focused on the telecommunications industry across Germany, emphasizing a personal approach to matching candidates with companies.