Senior Solutions Engineer

About the role

The Senior Solutions Engineer will act as a critical member of the sales team, responsible for delivering the technical win and product fit for new business and strategic segments. This role involves leading technical pre-sales relationships, driving discovery, proposing architectures, and demonstrating product capabilities to both technical and non-technical stakeholders.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Presales Engineers.

Required skills

• Solutions Engineering
• Pre-sales
• Technical presentations
• Software development
• Java
• C#
• Node.js
• Python
• PHP
• JavaScript
• HTML/CSS
• React
• Vue.js
• Angular
• REST APIs

Nice to have

• Cloud platforms
• Amazon Web Services
• Google Cloud
• Microsoft Azure
• Cloud application architecture
• French
• Spanish
• Italian

Qualifications

• 8+ years pre-sales experience selling complex, technical products
• 10+ years of professional experience supporting technical products with customer facing experience
• Bachelor’s or Master’s degree in a technical discipline
• Equivalent practical experience

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program

About the Company

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.