Senior Manager, Commercial Capabilities

About the role

The Senior Manager, Commercial Capabilities is a hands-on leader responsible for managing and optimizing the tools and platforms that support the US Commercial organization. This role focuses on CRM administration, roadmap ownership for commercial technology improvements, and leading a small team to deliver effective systems solutions.

Responsibilities

• Support and contribute to the Commercial Systems roadmap, encompassing CRM and other technology systems.
• Manage ongoing development, configuration, and optimization of the Salesforce platform.
• Define technical requirements and coordinate with development teams or vendors to execute software builds.
• Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases.
• Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities.
• Lead and develop a small team of Salesforce administrators and systems analysts.

Required skills

• Salesforce
• CRM
• Systems integration
• Project management
• Stakeholder management
• API design
• Data modeling

Nice to have

• SAP
• Oracle
• NetSuite
• AI roadmap development

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or Business
• MBA or advanced degree

Certifications

• Salesforce certification

Benefits

• Equity
• Performance bonuses
• Cell phone subsidy
• Commuter benefits
• Discounts on JUUL products
• Medical, dental and vision insurance
• Disability and life insurance
• Family support
• Wellness program
• 401(k) plan with company matching

About the Company

Juul Labs' mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We are a diverse team united by a commitment to exceptional quality, research, design, and innovation.