Forward Deployed Engineer

About the role

The Forward Deployed Engineer will take technical ownership of customer deployments, ensuring the AI receptionist Luna functions reliably in real-world healthcare settings. This role involves configuring and customizing the product for specific customer environments while building internal tools and automations to improve onboarding efficiency. It sits at the intersection of engineering, product, and customer operations.

Responsibilities

• Own the technical onboarding of new customers, from first deployment to stable production usage
• Configure and customize Luna to fit different practice setups, workflows, and constraints
• Implement customer-specific solutions where necessary and feed recurring patterns back into the core product
• Act as the technical point of contact for your customers when things do not behave as expected
• Identify friction in onboarding and customer operations and build automations or tooling to remove it
• Build internal tools, scripts, and automations that help scale forward deployed engineering
• Support Sales, Customer Success, and Marketing with technical insights, analytics, and targeted improvements
• Help investigate and resolve production issues affecting customers, and turn learnings into lasting fixes

Required skills

• Programming
• Technical systems ownership
• Customer-facing technical support
• German

Nice to have

• TypeScript
• Python
• Startups
• Observability tools
• Debugging
• Sentry
• Grafana
• Langfuse
• Automation

Benefits

• Deutschland-Ticket Jobticket
• Free dinners
• Subsidized lunches
• Urban Sports Club subscription
• Team offsites

About the Company

praxipal is a fast-growing healthtech startup building an AI-powered healthcare admin workforce to automate administrative processes in medical practices. The company is backed by leading European investors and features a team with experience from Palantir, Amazon, SAP, the University of Cambridge, and Hasso Plattner Institute.