Implementation Specialist - UKI Market

About the role

The Implementation Specialist is responsible for onboarding Premium and Pro customers onto the Perk platform. This role involves guiding new customers from signup to launch by providing consultative, administrative, technical, and educational support to ensure a successful rollout and long-term platform adoption.

Responsibilities

• Serve as the primary point of contact for customers during the implementation process.
• Define and execute onboarding strategies and project plans tailored to customer needs.
• Conduct consultative conversations to gather requirements and provide data-driven recommendations.
• Manage platform configuration, technical integrations, and user readiness training.
• Monitor customer booking behavior post-implementation to validate configuration and account satisfaction.
• Collaborate with internal teams to ensure project timelines, risks, and issues are managed effectively.

Required skills

• Project Management
• Stakeholder Management
• Change Management
• Technical Acumen
• Business Acumen
• Customer Centric Quality Control
• Persuasive Communication

Qualifications

• Professional experience in Implementation, Sales, Customer Care, Account Management, or Project Management

Benefits

• Equity ownership
• 25 days annual leave
• Private medical cover
• Voluntary dental insurance
• Discounted gym memberships
• Company pension plan
• Life insurance
• Income protection
• Paid parental leave
• Paid sabbatical

About the Company

Perk is an intelligent platform for travel and spend management that automates travel bookings, expenses, and invoice processing. Founded in 2015, the company operates globally with over 1,800 employees and headquarters in London and Boston.