Forward Deployed Engineer | Merchandising

About the role

The Forward Deployed Engineer acts as the technical and scientific face of RELEX Merchandising to European retailers. You will write production code and build models that run in live customer environments, working directly with operations teams to deliver value and solve complex retail challenges. This role requires a blend of software engineering expertise and business acumen to translate technical work into measurable financial impact.

Responsibilities

• Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance
• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives alike
• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears
• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the RELEX roadmap
• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend RELEX without you
• Grow the account by surfacing adjacent use cases, new sites and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team
• Support commercial activity with feasibility assessments, proofs of concept and technical demos, so what gets agreed is technically grounded

Required skills

• Software engineering
• System design
• Observability
• Hypothesis-driven development
• Cloud platforms
• English

Nice to have

• Retail
• Merchandising
• Pricing and promotions

Qualifications

• Valid work permit for the country of employment

Benefits

• International career and learning opportunities
• Flexibility in how and where you work
• Annual leave
• Two paid volunteering days each year

About the Company

RELEX Solutions delivers a unified supply chain and retail planning platform for retailers and manufacturers, enabled by proven AI technology. With a global team of over 2,000 professionals, the company helps businesses optimize demand forecasting, replenishment, merchandising, pricing, and operations.